SOFT LILAC

Shipping Policy

At All About Caes , we process and ship all orders within 24–48 hours of confirmation (excluding weekends and public holidays). Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery.

Estimated Delivery Times:

Domestic Orders: 3–9 business day

Please ensure your shipping details are correct at checkout to avoid delays. All About Cases is not responsible for delays caused by courier services, customs, or incorrect addresses.

Return Policy – No Returns Accepted

At All About Cases, every product is carefully crafted and goes through strict quality checks before it reaches you. Due to the custom-fit nature and hygiene standards of our mobile skins and covers, we do not accept returns or exchanges once an order has been shipped.

We strongly recommend that you double-check your phone model and selected design before placing your order to avoid any issues.

However, if you receive a product with a manufacturing defect, damage, or wrong item, please contact our support team within 48 hours of delivery. To process your request, it is mandatory to record a proper unboxing video:

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  The video must be continuous (no cuts or edits)
  
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  It should clearly show the sealed package being opened
  
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  The product and issue must be clearly visible in the video
  

Claims without a proper unboxing video may not be accepted.

Once verified, our team will review your case and provide a suitable resolution.

By placing an order with All About Cases, you acknowledge and agree to this no-return policy.